Refund policy

REFUND POLICY

Last updated: January 2026

At Martbeauty LLC, your satisfaction is our top priority. We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, your item must be:

• In the same condition that you received it, unworn or unused
• With all tags attached and in its original packaging
• Accompanied by all accessories, manuals, certificates of authenticity, and original packaging
• Accompanied by the receipt or proof of purchase

How to Start a Return

1. Contact our customer service team at contact@martbeauty.store
2. Provide your order number and reason for return
3. Wait for return authorization and instructions

Refund Process

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.

Non-Returnable Items

Certain items cannot be returned, including:

• Custom or personalized items
• Items marked as final sale
• Hygiene products that have been opened or used

Exchanges

If you need to exchange an item for a different size or color, please contact us at contact@martbeauty.store to arrange the exchange.

Shipping Costs

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions about our refund policy, please contact us at contact@martbeauty.store.